The term ‘Moto Arena Gold Coast’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office is 49 Lawrence Drive, Nerang QLD 4211. Our ABN is 46 161 610 788. The term ‘you’ refers to the user or viewer of our website.
Moto Arena Gold Coast reserves the right to make changes to this site and these terms and conditions at any time.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
By ordering or registering on Moto Arena Gold Coast you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications. We do not share, sell or exchange any customer contact information with other companies excluding shipping carriers who use this information to deliver orders.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Moto Arena Gold Coast reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, to supply less than the quantity you ordered of any item.
Moto Arena Gold Coast will endeavour to supply all items publicised. Similarly, products will be removed from the Moto Arena Gold Coast website as soon as Moto Arena Gold Coast team becomes aware that those items are unavailable. However, there may be unavoidable occasions when:
- All or part of your order cannot be fulfilled immediately, or
- All or part of your order cannot be fulfilled at all.
Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible. Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax. All products with a limited sales period which are displayed in the Moto Arena Gold Coast will have the withdrawal date clearly shown.
However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before Moto Arena Gold Coast has withdrawn that item from the website, Moto Arena Gold Coast will not be held responsible for inability to complete that order.
All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order and orders will be held from shipment until security checks have been completed. We will make reasonable attempts to contact you using the details provided to complete the necessary security checks. Failure to comply with such requests from Moto Arena Gold Coast will result in the order being cancelled and the funds being refunded back to the card used.
Please conduct all due-dilligence when purchasing Sale and/or Clearance Items as unfortunately we do not offer refunds on these. You can still however receive an exchange or receive a store credit to the value of the product cost (excluding any freight).
Shipping & Delivery
Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. Moto Arena Gold Coast will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.
The delivery times provided by Moto Arena Gold Coast are estimates only. Moto Arena Gold Coast will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Larger orders may be without notice, split up and shipped on a number of consignments for ease of delivery. Tracking information for all consignments will be available.
Moto Arena Gold Coast will not be held accountable for delivery instructions left on the order being missed or not followed.
Exchanges, Refunds and Warranty
Any item which is to be returned to Moto Arena Gold Coast will only be accepted approval has been granted by Moto Arena Gold Coast and an RMA number has been generated. Moto Arena Gold Coast reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of an RMA.
The cost of returning rejected items is the responsibility of the customer and Moto Arena Gold Coast reserves the right to hold products until payment of shipping has been made.
Prices are subject to change without notice. All pricing unless otherwise stated is set to Recommended Retail which in most cases is set by the Australian Importers of the Products. Pricing changes at Moto Arena Gold Coast are at the direction of the Australian supplier due to currency fluctuations.
There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.
Credit Card Payments
Moto Arena Gold Coast accepts Visa and Mastercard payments using the secure PayPal gateway. All credit card information is entered directly into PayPal system and Moto Arena Gold Coast does not have access to your personal credit card information. Refunds for orders processed via this payment method are reversed directly via PayPal back onto the card used for the original transaction.
Direct Transfer Payments
Payments can be made by a transfer from your bank or via “Internet Banking”. Our bank details are provided with your invoice. We can confirm payments within 1 to 2 business days. Payments can also be made directly at any NAB branch.
To process an order with AfterPay you must have an Australian Visa/Mastercard or debit card, be over 18 years of page and live within Australia. Payments for the total order are made over 4 instalments over 8 weeks.
Personal or bank cheques are accepted for payment. Please make cheques payable to Motosport Industries Brisbane Pty Ltd. If using either of these methods, we will need to have cleared funds in our bank account before your order can be shipped. This can take up to 3 business days for this to occur.
If notified before goods have been dispatched, Moto Arena Gold Coast can accommodate order cancellations. If items have been shipped, Moto Arena Gold Coast reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Moto Arena Gold Coast shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Moto Arena Gold Coast shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Moto Arena Gold Coast shall immediately issue a credit to your credit card account in the amount of the charge.
Product images may not always be an exact representation of the listed product. Many images are sourced from the Australian importers of the products and in many cases the image will not be an accurate representation of the product. Please refer to images as a reference only and rely on product titles, descriptions and fitment listings for accuracy.